Description

POSITION SUMMARY:   

The Director of Membership is responsible for the overall membership recruitment and retention efforts of the NCBA.

EDUCATION/REQUIREMENTS:  

Bachelor’s degree. Exceptional communication and interpersonal skills. Must be detail-oriented, adaptable to different working environments, able to make quick decisions and be flexible with sudden change. Management and data analysis experience preferred.

ORGANIZATIONAL RELATIONSHIPS:

Reports To:                     Senior Director of Membership Experience

FLSA STATUS:                 Full Time / Exempt                     

RESPONSIBILITIES

•       Develop, implement and evaluate membership growth and retention strategies.
•       Design and implement recruitment and retention campaigns and communications.
•       Aggregate, maintain and interpret statistical data to drive strategy execution and adjustment.
•       Adopt and maintain necessary data reports and tracking tools to drive strategy execution.
•       Plan, coordinate and attend member socials and events consistent with growth and retention strategies.
•       Oversee adoption of discrete non-member services and offerings.
•       Act as staff liaison to the NCBA Membership and Membership Engagement Committees.
•       Establish member benefits and services to include affinity program partners.
•       Coordinate and work cross functionally to ensure that membership policies and procedures are enacted in a manner that is responsive to member needs.
•       Speak and present at internal and external events as necessary.

This job operates in a professional office environment. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to touch, handle, or feel; and see, talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to stand, walk, and occasionally required to stoop, kneel, couch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

Travel approximately 10-15% of the time.

OTHER DUTIES:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.