Description

Pro Bono Programs Manager, NCBF Programs Department

POSITION SUMMARY:  The NC Bar Foundation Pro Bono Programs Manager oversees and coordinates pro bono program clinics on behalf of the Bar Foundation (“Foundation”). The Pro Bono Programs Manager serves as point of contact for internal and external partners on pro bono clinic initiatives that engage North Carolina Bar Association members in service through the profession.

EDUCATION: A J.D. from an ABA-accredited law school and N.C. law licensing is preferred.

EXPERIENCE: Requires a minimum of two years of program management experience, with exposure to legal services, pro bono programs, and access to justice initiatives.

ADDITIONAL SPECIALIZED KNOWLEDGE/SKILLS: Excellent communication skills are required, including written, telephone and public speaking skills. Candidate must demonstrate a professional demeanor and be able to work well with others to achieve targets in a goal-oriented setting and possess a creative and entrepreneurial attitude regarding new program development and new approaches to familiar programs. Candidate must be comfortable with computer technology and have experience with the programs Google Forms, Microsoft Word, Outlook, Excel and PowerPoint, and a willingness to train to proficiency on additional technologies and programs in use by the Foundation and Association. Candidate must understand the dynamics of program-based fundraising in a non-profit setting and be able to competently collect and report on program-specific data for use in fundraising efforts.

ORGANIZATIONAL RELATIONSHIPS:

Supervises:                   N/A

Reports To:                   NC Bar Foundation, Director of Programs

FLSA STATUS:              Full time/Exempt        

COMPETENCIES:

1.      Program operation, management and data tracking/reporting

2.      Event planning, logistics and operations

3.      Public speaking and presentation on behalf of Foundation programs, including community education and board reports

4.      Client recruitment, engagement and case management

5.      Lawyer volunteer recruitment, training, retention and recognition

6.      Program-related written, phone and in-person communications

7.      Website content development and maintenance

8.      Other program responsibilities as needed.

JOB DUTIES AND RESPONSIBILITIES 

 A.     Foundation Pro Bono Clinics Management

Position has primary responsibility for operating and expanding Foundation pro bono clinics and cultivating new pro bono clinics to engage NC attorneys, paralegals and law students in pro bono service. This position requires some solo travel and weekend work throughout the state in order to host on-site pro bono legal clinics. Program operation may involve packing and unloading program materials, including signage, computer equipment, and refreshments. 

•       Serve as program manager for the Foundation’s clinic-based pro bono programs, including NC Lawyers on Call, NC LEAP (entrepreneurs assistance), Wills for                  Heroes, NC Free Legal Answers, and others.
•       Support development of new pro bono programs, particularly pro bono project ideas coming from NCBA Sections, Divisions and Committees.
•       Manage all aspects of pro bono clinic event planning, including logistics, operation, and assessment.
•       Recruit pro bono attorney volunteers for Foundation pro bono clinics.
•       Conduct client outreach and marketing for Foundation pro bono clinics.
•       Review and respond to all requests for clinic-related information and assistance.
•       Manage all client/case assignment and tracking processes.
•       Coordinate training opportunities for pro bono program volunteers.
•       Coordinate retention and recognition events for pro bono program volunteers.
•       Resolve all volunteer and client concerns in a timely manner.
•       Track and report on program metrics on a quarterly basis and generate reports that are geared towards supporting fundraising goals.
•       Maintain relationships with community partners.
•       Maintain and develop new content for program-related brochures, fliers, and website.
•       Participate in regular staff meetings to review, plan and coordinate clinics, programs and events with Foundation staff team, including the Development and                    Endowment Departments.
•       Support staffing of the NCBA Pro Bono Committee.
•       Provide other program management duties as needed or assigned.

B.     Other

• Perform other duties as requested or assigned.

WORK ENVIRONMENT

This job operates in a professional office environment with some flexibility for remote work. The role uses standard office equipment such as computers, phones, photocopiers, and telephones.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made available to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to type; and to see, talk and hear. The employee may be required to reach with hands and arms. The employee is frequently required to stand, walk, and occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 50 pounds.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.